Help Center
Welcome to the HOTpOnline.org Help Center. Access our educational guides, step-by-step tutorials, and comprehensive resources about HOT Protocol and cryptocurrency. Our goal is to help you understand and navigate the world of decentralized technology safely.
Educational Notice
All information in this Help Center is for educational purposes only. We do not provide trading services, investment advice, wallet services, or process cryptocurrency transactions. Always verify information with official sources.
Popular Help Topics
🔍
Getting Started with HOT
Learn the basics of HOT Protocol and how to get started with Holochain technology.
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🛡️
Security Best Practices
Essential security measures to protect your cryptocurrency and avoid scams.
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💼
Using HOT Wallets
Step-by-step instructions for setting up and using HOT-compatible wallets safely.
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❗
Troubleshooting
Solutions for common issues and what to do when things go wrong.
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Getting Started with HOT Protocol
Understanding HOT and Holochain
What is HOT?
HOT (Holo Token) is an ERC-20 cryptocurrency that powers the Holo network. It serves as a bridge currency during the network's development phase and will eventually be swapped for HoloFuel when the mainnet launches.
What makes Holochain different?
Unlike traditional blockchains, Holochain uses agent-centric architecture where each user maintains their own hash chain. This eliminates the need for global consensus, making it more scalable and energy-efficient.
Key concepts to understand:
- HOT is currently an ERC-20 token on Ethereum
- It will swap 1:1 for HoloFuel when ready
- Holochain enables peer-to-peer application hosting
- The system is designed for distributed computing
Security Best Practices
Protecting Your Cryptocurrency
Essential Security Measures:
- Use Hardware Wallets: For long-term storage, hardware wallets like Ledger or Trezor provide the best security
- Enable 2FA: Always use two-factor authentication on exchange accounts
- Secure Your Seed Phrase: Write it down and store it in multiple secure, offline locations
- Never Share Private Keys: Your private keys and seed phrase should never be shared with anyone
- Verify Addresses: Always double-check recipient addresses before sending transactions
- Use Official Websites Only: Bookmark official sites and verify URLs before entering credentials
Identifying and Avoiding Scams
Common Cryptocurrency Scams:
- Fake Giveaways: Scammers impersonate projects and ask you to send crypto to "verify" your address
- Phishing Websites: Fake versions of legitimate sites designed to steal your credentials
- Investment Scams: Promises of guaranteed returns or "get rich quick" schemes
- Fake Support: Impersonators offering to help but requesting your private keys
- Rug Pulls: Projects that disappear after raising funds
Red Flags to Watch For:
- Unsolicited contact offering investment opportunities
- Requests for private keys or seed phrases
- Pressure to act quickly
- Promises of guaranteed returns
- URLs that don't match official websites
Using HOT-Compatible Wallets
Setting Up a Wallet for HOT Tokens
Since HOT is an ERC-20 token, it can be stored in any Ethereum-compatible wallet.
Recommended Wallet Options:
- MetaMask: Popular browser extension wallet
- Download from official website only
- Create a new wallet or import existing one
- Securely store your seed phrase offline
- Add HOT token using the contract address
- Hardware Wallets (Ledger/Trezor): Maximum security for long-term storage
- Purchase only from official manufacturers
- Set up device following official instructions
- Use with MetaMask or other interfaces
Important: Always verify the HOT token contract address from official sources before adding it to your wallet.
Troubleshooting Common Issues
I Can't Access My Wallet
Solutions:
- Check if you're using the correct password
- Try clearing browser cache if using a browser wallet
- If you have your seed phrase, restore your wallet
- Contact your wallet provider's support (not us)
Important: We cannot help you recover your wallet or funds. Contact your wallet provider directly.
My Transaction is Pending
Possible Reasons:
- Network congestion causing delays
- Insufficient gas fee set for the transaction
- Blockchain network issues
What to Do:
- Check transaction status on a blockchain explorer (Etherscan for Ethereum)
- Wait for network congestion to clear
- Some wallets allow you to speed up transactions by increasing the gas fee
- Contact your wallet provider for specific guidance
Need More Help?
If you didn't find what you need in our Help Center:
Remember that HOTpOnline.org is an educational resource. For specific technical issues with wallets or exchanges, contact those service providers directly.