Refund Policy

Last Updated: October 16, 2024

1. Free Educational Resources

All current content on HOTpOnline.org is provided free of charge. Users have unlimited access to our educational resources about HOT Protocol and cryptocurrency without any payment requirements.

2. Future Premium Services

In the event that HOTpOnline.org introduces premium content, paid subscriptions, or other fee-based services in the future, the following refund policy would apply:

2.1 Subscription Services

For any future subscription services:

• Monthly subscriptions: Refunds may be requested within 7 days of purchase if the service does not meet described standards
• Annual subscriptions: Refunds may be requested within 30 days of purchase if the service does not meet described standards
• Partial refunds may be offered for unused portions of long-term subscriptions at our discretion
• Subscriptions canceled mid-period will remain active until the end of the current billing cycle, with no additional charges thereafter

2.2 One-Time Purchases

For any future one-time purchases (e.g., downloadable educational guides):

• Refunds may be requested within 14 days of purchase if the product does not meet described standards
• Products that have been fully downloaded or accessed may only be eligible for refunds if demonstrably defective or significantly misrepresented in our description

3. Refund Process

In the event we introduce paid services and you are eligible for a refund:

1. Submit a refund request to [email protected] with your order number, email address used for purchase, and reason for refund
2. Our customer service team will review your request within 3 business days
3. If approved, refunds will be processed to the original payment method within 5-10 business days
4. You will receive an email confirmation once your refund has been processed

4. Non-Refundable Items

In the event we introduce paid services, the following would not be eligible for refunds:

• Services that have been extensively used beyond a reasonable trial period
• Personalized educational resources created specifically for a user
• Services where terms explicitly state they are non-refundable

5. Exceptional Circumstances

We recognize that exceptional circumstances may arise. In such cases, we will review refund requests on a case-by-case basis. These may include:

• Technical issues that significantly impair service use and cannot be resolved
• Unauthorized purchases
• Major service disruptions

6. Consumer Protection Compliance

Our services comply with consumer protection laws in the United States and internationally. You have the right to cancel online purchases within applicable cooling-off periods as established by consumer protection legislation.

7. Contact for Refund Inquiries

For any questions about this refund policy, contact:

Email: [email protected]
Customer Service: [email protected]
Mail:
Customer Service Department
hotponline.org LLC
2875 NE 191st Street, Suite 500
Aventura, FL 33180
United States

8. Changes to This Policy

We may update our Refund Policy periodically. We will notify users of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Your continued use of our services after posting changes constitutes acceptance of those changes.

9. Cryptocurrency Transactions

IMPORTANT: HOTpOnline.org does NOT process any cryptocurrency transactions, provide wallet services, or facilitate cryptocurrency trading. We are an educational resource only. This refund policy does not apply to cryptocurrency transactions, as we do not engage in such activities.

For issues with cryptocurrency transactions, contact:

• Your cryptocurrency exchange or trading platform
• Your wallet provider
• Relevant regulatory authorities if fraud is suspected